Terms of Use

1. Acceptance of Terms

By accessing or using The Memory Nook website (thememorynook.com.au), you agree to be bound by these Terms of Use, our Privacy Policy, and all applicable laws and regulations.

If you do not agree with these terms, please do not use our website.

2. Our Mission & Services

The Memory Nook (ABN 97 476 381 775) is an Australian social enterprise that provides:

• Free resources for individuals living with dementia, CADASIL, and cognitive decline
• Educational materials for families, carers, and healthcare professionals
• Wellness tools including printable trackers and guides
• NDIS application resources specific to CADASIL and dementia
• Partnership opportunities for healthcare providers and NDIS organisations

3. Free Resources — Personal Use Licence

✅ What you can do (free for individuals)

All our printable resources (NDIS templates, wellness trackers, guides) are free for personal use:

• Download and print for your own use
• Share links to our resources with friends, family, or support groups
• Complete and submit forms (NDIS applications, medical request letters) as intended
• Use trackers and tools for your personal wellness journey
• Print multiple copies for your household

❌ What you cannot do (requires permission)

• Redistribute commercially — you cannot sell or charge for our free resources
• Modify and republish — you cannot edit our documents and claim them as your own
• Remove branding — keep “The Memory Nook” logo and attribution on resources
• Use for organisational purposes without a licence (see Section 4)

4. Organisational Use & Licensing

Healthcare providers, NDIS organisations & workplaces

If you want to use our resources with clients, patients, or employees, we offer:

• Limited free use — share our website links and recommend resources to clients
• Organisational licence — bulk download, print, and distribute our resources within your organisation
• Custom resources — white-label or co-branded versions for your organisation
• Training packages — via Elevana Learning partnership

Contact us for licensing: hello@thememorynook.com.au

5. Intellectual Property Rights

Our content is protected

All content on The Memory Nook website is owned by The Memory Nook or licensed to us. This includes:

• Text, graphics, logos, images, and design
• Downloadable resources (PDFs, templates, trackers)
• Original research, guides, and educational materials
• Website structure and organisation

Copyright © 2026 The Memory Nook. All rights reserved.

User-submitted content (tributes & stories)

When you submit a tribute or story to The Memory Nook:

• You retain ownership of your content
• You grant us permission to publish it on our website and social media
• You can request removal at any time
• We may lightly edit for clarity, length, or to remove inappropriate content

By submitting content, you confirm that you own it or have permission to share it, and that it doesn’t violate anyone else’s rights or privacy.

6. Disclaimer — Not Medical or Legal Advice

Our resources are:

• ✅ Educational guides based on publicly available information
• ✅ Templates to help organise your thoughts and information
• ✅ Tools to support conversations with healthcare professionals
• ✅ Community knowledge shared to help others navigate systems

Our resources are NOT:

• ❌ Medical diagnosis or treatment advice
• ❌ Legal advice or representation
• ❌ Professional financial planning
• ❌ Official NDIS documents or guarantees of NDIS approval
• ❌ Substitutes for consultation with qualified professionals

Always consult with:

• Your doctor or healthcare team for medical questions
• A lawyer for legal matters
• An NDIS Local Area Coordinator or support coordinator for NDIS applications
• A financial advisor for financial planning

7. NDIS Resources — Specific Terms

Our NDIS application resources (templates, medical request letters, guides) are:

• Community-created tools — not official NDIS documents
• Based on publicly available NDIS information and community experience
• Designed to help organise information for your NDIS application
• Subject to change — NDIS policies and requirements may update

We cannot guarantee NDIS approval. Each application is assessed individually by the NDIA based on eligibility criteria and supporting evidence.

8. Limitation of Liability

To the fullest extent permitted by Australian law:

• The Memory Nook provides resources and information “as is” without warranties of any kind
• We make every effort to ensure accuracy, but we cannot guarantee information is always current or complete
• We are not liable for any decisions you make based on our resources
• We are not responsible for outcomes of NDIS applications, medical treatments, or other actions taken using our information
• We are not liable for technical issues, website downtime, or loss of data

Your use of our website and resources is at your own risk. We recommend always verifying information with official sources and qualified professionals.

9. External Links

Our website contains links to external resources including:

• Research organisations (cureCADASIL, CADASIL Support UK, etc.)
• Government websites (NDIS, OAIC, etc.)
• Support groups and community resources
• Healthcare provider websites

We are not responsible for:

• The content, accuracy, or privacy practices of external sites
• Products or services offered by third parties
• Information or advice provided on external websites

External links are provided for convenience and do not constitute endorsement. Please review the privacy policies and terms of any external sites you visit.

10. Acceptable Use Policy

You agree NOT to use our website to:

• Violate any laws or regulations
• Harass, abuse, or harm others
• Submit false, misleading, or spam content
• Attempt to gain unauthorised access to our systems
• Distribute viruses or malicious code
• Scrape or harvest data from our site
• Impersonate The Memory Nook or our team members
• Use our resources for commercial gain without permission

We reserve the right to: remove content, suspend access, or terminate accounts that violate these terms.

11. Privacy & Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms of Use.

By using The Memory Nook, you also agree to our Privacy Policy.

12. Elevana Learning Partnership

The Memory Nook partners with Elevana Learning to provide paid professional development courses for healthcare providers, NDIS workers, and workplace advocates.

Separate terms apply:

• Purchases through Elevana Learning are subject to Elevana’s terms and conditions
• Kajabi’s platform terms also apply to course enrolment
• Payment processing is handled by Elevana Learning’s payment providers

Free Memory Nook resources remain free. Paid courses are separate products offered through our education partner.

13. Changes to These Terms

We may update these Terms of Use from time to time to:

• Reflect changes in our services or practices
• Comply with legal requirements
• Improve clarity or address user feedback

When we make changes:

• We’ll update the “Last Updated” date at the top
• Significant changes will be announced on our website or via newsletter
• Continued use after changes means you accept the updated terms

We encourage you to review these terms periodically.

14. Australian Law & Jurisdiction

These Terms of Use are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.

Severability: if any part of these terms is found to be unenforceable, the remaining provisions will continue in effect.

15. Contact & Feedback

We welcome your questions, feedback, and suggestions about these Terms of Use or our services.